Uphold Wallet — Official Guide & Secure Usage

Short description: This guide explains how to set up and use the Uphold Wallet safely, including account creation, deposits, withdrawals, security best practices, fees overview, and how to contact official Uphold support. Always verify information on Uphold's official site.

What is Uphold?

Uphold is a digital finance platform that provides a multi-asset wallet for cryptocurrencies, fiat currencies, and commodities. Users can buy, sell, convert, and send assets using a single account and interface. For official information, visit uphold.com.

Getting started — account creation

  1. Sign up: Visit Uphold.com or download the official Uphold app from your device's app store. Click Sign up and provide an email address and a strong password.
  2. Email verification: Confirm your email by clicking the verification link sent to your inbox.
  3. Identity verification (KYC): To unlock deposits, trading, and fiat on/off ramps, complete the identity verification process. This typically asks for government ID and a selfie. Provide accurate information; Uphold uses KYC/AML checks as required by law.
  4. Set up 2FA: Enable two-factor authentication (2FA) immediately (e.g., using an authentication app) to protect your account beyond just a password.

Adding funds and supported assets

Uphold supports deposits in multiple forms: bank transfer, debit/credit card (where supported), and crypto transfers from external wallets. Before depositing:

  • Confirm supported payment methods for your country on Uphold's official help pages.
  • Understand deposit limits and any processing times (bank transfers may take several business days).
  • Verify the receiving address when sending crypto — Uphold provides per-asset deposit addresses which must match the asset and network.

How to send and receive assets

To receive crypto, copy the deposit address for the chosen asset and network, and send from your external wallet. To send crypto or fiat off Uphold, use the Send flow and confirm recipient details carefully. Always:

  • Double-check addresses and network (e.g., sending ERC-20 tokens on Ethereum to an ERC-20 compatible address).
  • Send small test amounts when transferring to a new external address.
  • Review and confirm fees and estimated arrival times before sending.

Security best practices

  • Use strong, unique passwords: Never reuse passwords across important accounts — use a reputable password manager.
  • Enable 2FA: Use an authenticator app (TOTP) rather than SMS where possible.
  • Beware of phishing: Always verify URLs (ensure HTTPS and correct domain) before entering credentials. Uphold will never ask for your password via unsolicited email.
  • Keep devices updated: Use up-to-date OS and anti-malware protections on devices used to access Uphold.
  • Limit connected apps and API keys: Revoke unused API keys and review authorized third-party apps periodically.
  • Use withdrawal whitelists: If available, restrict withdrawals to trusted addresses only.

Fees and limits (overview)

Fees and limits vary by asset, country, payment method, and whether you use instant card purchases or bank transfers. Check Uphold's official fee schedules and terms for the most current details. Typical fee categories include:

  • Spread or transaction fee for trades and conversions.
  • Card processing fees for instant purchases.
  • Network (miner) fees for blockchain transfers (usually paid to miners, not Uphold).

Compliance & privacy

Uphold operates under legal and regulatory frameworks that require identity verification and transaction monitoring (KYC/AML). Review their privacy policy and terms on Uphold's website for details on data handling and retention.

Troubleshooting & common issues

  • Unverified account restrictions: Some features (fiat deposits, higher limits) are only available after identity verification.
  • Delayed deposits: Bank transfers can be delayed; check payment provider details and bank processing times.
  • Incorrect deposit address: If you sent funds to the wrong network or address, recovery may be impossible; contact Uphold support immediately but be prepared that funds may be unrecoverable.
  • Account access issues: If locked out, follow Uphold's account recovery procedures through their official support channels.

Contacting Uphold support

For official help and up-to-date procedures, use Uphold's support pages. Verify you are on an official domain before sharing account details. Useful starting points: